Contact
Need help or have a question? Email us and we’ll get back to you as soon as we can.
Support: support@movethatcouch.com
All other inquiries: hello@movethatcouch.com
Note: We do not offer phone support at this time.
Before you email us
MOVE THAT COUCH! is a platform that connects customers with nearby independent drivers.
- Drivers are independent service providers — we don’t employ them and we don’t supervise their work.
- Drivers set their own prices, availability, and service details — we do not set or guarantee pricing.
- We do not guarantee pickup or delivery times, driver availability, or outcomes.
- We are not responsible for a driver’s performance, conduct, or any damage, loss, or issues that occur during service.
- Any remaining balance is paid directly to the driver outside the app, and we cannot enforce or guarantee payment between customers and drivers.
This is a summary for convenience only. Please refer to our Terms of Service for the full legal terms and conditions.
If you need support
Please include as much information as possible so we can identify the user and delivery. User ID and Delivery ID are ideal.
- User ID (ideal)
- Delivery ID (ideal)
- Pickup city/state and delivery city/state
- The requested date/time window
- Screenshots (if relevant)
Urgent / safety issues
If you feel unsafe or there is an immediate emergency, contact local authorities first. After you’re safe, email support@movethatcouch.com with details so we can review the account activity.